Terms and Conditions
Man with Van Berrylands Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Berrylands provides removal and related services to private and business customers. By placing a booking with us, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Company, we, us, our refers to the operator of the Man with Van Berrylands service providing removal and associated services.
Customer, you, your refers to the person or organisation booking or receiving the services.
Services refers to any removal, collection, delivery, loading, unloading, packing, or related services that we agree to provide.
Goods refers to the items, belongings, furniture, equipment, or property that we are required to move, handle, store, or otherwise deal with.
Booking refers to a confirmed request for our services, whether made by phone, online, or in writing, that we have accepted and scheduled.
2. Scope of Services
2.1 We provide man and van, removal, and related services within our operating area, including collections and deliveries to and from nearby locations. The exact services provided for each job will be confirmed at the time of booking.
2.2 Unless expressly agreed otherwise in writing, our services do not include:
Disconnection or reconnection of appliances, fixtures, or electrical equipment.
Removal of doors, windows, or structural modifications to premises.
Packing or unpacking of goods, except where specifically included in the booking.
Professional dismantling or reassembly of specialist items such as pianos, pool tables, or commercial equipment.
2.3 We reserve the right to use one or more vehicles and personnel as necessary to complete the services efficiently and safely.
3. Booking Process
3.1 Bookings may be made by telephone or through our online or written booking channels where available. A booking is only confirmed when we have accepted it and provided you with a date, time, and price estimate or fixed quotation.
3.2 You are responsible for providing accurate and complete information at the time of booking, including:
The collection and delivery addresses.
Details of access, such as floor levels, lifts, stairs, restricted parking, or narrow roads.
An accurate description and approximate volume of goods.
Any large, heavy, fragile, or unusual items.
Any special handling requirements or time constraints.
3.3 We may revise our quoted price or cancel the booking if the information you provide is incomplete, misleading, or significantly different from the actual circumstances encountered.
3.4 Time slots are given in good faith, but are approximate. While we will make reasonable efforts to arrive within the agreed time frame, delays may occur due to traffic, weather, or unforeseen circumstances. We are not liable for losses caused by arrival times that are earlier or later than estimated, provided we act with reasonable care and diligence.
4. Pricing, Quotes, and Additional Charges
4.1 Prices may be given as hourly rates or fixed quotations, depending on the nature of the job. The basis of pricing will be confirmed at the time of booking.
4.2 Hourly rate bookings are charged from the agreed start time or arrival time at the collection address, whichever is earlier if we attend on time, until completion of the job, with a minimum charge period as notified at the time of booking.
4.3 Fixed quotations are based on the information provided by you. We reserve the right to apply additional charges where:
The volume or nature of goods is greater than stated.
Access is more difficult than described, including extra flights of stairs, long carrying distances, or obstructed access.
There are significant waiting times outside our control, including delays caused by keys, paperwork, or third parties.
Extra services are requested on the day, such as additional stops or changes of address.
4.4 Additional charges may also apply for:
Congestion, toll, parking, or permit fees incurred in carrying out the services.
Work carried out outside standard working hours where not agreed in advance.
Handling exceptionally heavy, fragile, or specialist items that require extra labour or equipment.
4.5 All prices quoted are exclusive of any parking or penalty charges. You are responsible for providing suitable legal parking. If adequate parking cannot be arranged and fines are incurred while we are carrying out your job, these may be added to your final bill.
5. Payments
5.1 Unless otherwise agreed in advance, payment is due immediately on completion of the services. We may require a deposit at the time of booking, which will be confirmed to you if applicable.
5.2 Accepted payment methods will be confirmed at the time of booking. You must ensure that funds are available and payment can be made without delay.
5.3 For larger or long-distance moves, or for commercial accounts, we may require partial or full payment in advance. Where an invoice is issued with agreed terms, payment must be made by the due date stated on the invoice.
5.4 If you fail to make payment when due, we reserve the right to:
Charge reasonable interest on overdue amounts from the due date until payment is made in full.
Withhold delivery of goods or suspend further services until payment is made.
Recover from you all reasonable costs of debt collection, including legal fees.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us notice as early as possible. The following cancellation terms apply unless otherwise agreed in writing:
If you cancel more than 48 hours before the scheduled start time, no cancellation fee will usually be charged and any deposit may be refunded at our discretion.
If you cancel within 24 to 48 hours of the scheduled start time, we may retain part or all of any deposit or charge up to 50 percent of the estimated job value.
If you cancel within 24 hours of the scheduled start time, we may charge up to 100 percent of the estimated job value.
6.2 If you are not present or not contactable at the agreed place and time, or if we are unable to gain access due to circumstances within your control, this will be treated as a same-day cancellation and charges may apply.
6.3 We will make reasonable efforts to accommodate changes to the date, time, or scope of services, but such changes are subject to availability and may result in revised pricing.
6.4 We reserve the right to cancel or postpone the services where necessary due to unsafe conditions, severe weather, vehicle breakdown, staff illness, or other circumstances beyond our reasonable control. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking, and we will not be responsible for consequential losses.
7. Customer Responsibilities
7.1 You are responsible for:
Ensuring that you have the legal right to move the goods and that they are not stolen or unlawfully possessed.
Obtaining all necessary permissions, permits, and consents for access, parking, and moving goods at the collection and delivery addresses.
Ensuring that goods are properly packed, secured, and ready for transport, unless packing services have been agreed.
Removing all personal or valuable items such as money, jewellery, documents, and electronic devices that are not intended to be moved.
7.2 You must not ask us to move or handle any items that are illegal, dangerous, explosive, highly flammable, or otherwise hazardous, including but not limited to gas cylinders, fuels, chemicals, or firearms.
7.3 If we reasonably believe that any goods breach legal or safety requirements, we may refuse to move them without liability.
8. Waste and Disposal Regulations
8.1 We are a removal service and not a licensed waste carrier unless expressly stated. We do not provide general rubbish clearance or disposal services except where agreed in advance and carried out in accordance with applicable waste regulations.
8.2 Where we agree to remove items for disposal, you confirm that you have the right to dispose of such items and that they do not include hazardous or restricted waste. We may refuse items that we reasonably consider unsafe or unlawful to transport or dispose of.
8.3 Any waste or items removed for disposal will be taken only to authorised facilities or recycling points where required. We will not be responsible for any unlawful fly-tipping carried out by third parties not connected with us.
8.4 You remain responsible for any penalties, fines, or claims arising from providing us with items that are prohibited, hazardous, or misdescribed for disposal.
9. Liability and Limitations
9.1 We will take reasonable care in handling, loading, transporting, and unloading your goods. However, our liability for loss of or damage to goods is subject to the limitations set out in this section.
9.2 We are not liable for:
Damage to goods that are inadequately packed by you or a third party.
Minor cosmetic damage such as scuffs or scratches that may occur during normal handling, particularly on pre-worn or fragile items.
Loss of or damage to items of sentimental, special, or high value including money, jewellery, important documents, works of art, antiques, or electronic data, whether packed or unpacked, unless we have specifically agreed in writing to take responsibility for such items.
Damage arising from inherent defects, poor construction, or pre-existing wear and tear.
Losses caused by delays, missed appointments, or indirect financial loss, including loss of earnings or profits.
9.3 Our liability for any single claim, or series of claims arising out of one event, shall not exceed a reasonable replacement value of the damaged goods or a fair proportion thereof, subject to any cap notified to you at the time of booking.
9.4 If you believe that loss or damage has occurred, you must notify us in writing as soon as reasonably possible, and in any event within 7 days of completion of the services, providing reasonable details and evidence. Failure to do so may affect our ability to investigate and may limit our liability.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury resulting from our negligence, or for any other liability that cannot be limited or excluded by law.
10. Access and Property Damage
10.1 You are responsible for ensuring that there is adequate and safe access to the property, including clear walkways, staircases, and entrances. If access is restricted or hazardous, we may refuse to proceed or may proceed at your risk.
10.2 While reasonable care will be taken, we are not responsible for damage to internal or external property such as walls, floors, or fixtures where this arises from moving goods in constrained or difficult spaces, provided we act with reasonable skill and care.
10.3 You should protect flooring, carpets, or other vulnerable surfaces where necessary. If you have particular concerns about potential damage, you must inform us before work begins so reasonable precautions can be discussed.
11. Delays and Events Beyond Our Control
11.1 We will not be liable for failure to perform, or delay in performing, our obligations where this is caused by events beyond our reasonable control, including but not limited to severe weather, traffic incidents, accidents, vehicle breakdowns, strikes, civil unrest, or public transport disruption.
11.2 If an event beyond our control occurs, we will contact you as soon as reasonably possible to inform you and take steps to minimise the effect. Where necessary, we may rearrange your booking to another mutually convenient time.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our services, you should raise the matter with our driver or team on the day so that we have an opportunity to address it immediately where possible.
12.2 If the issue is not resolved, you may submit a complaint in writing, providing your name, service date, address, and full details of your concerns. We will investigate and respond within a reasonable period.
12.3 We will always endeavour to resolve disputes amicably. If a dispute cannot be resolved, either party may seek legal remedies in accordance with the governing law and jurisdiction set out in these Terms and Conditions.
13. Data Protection and Privacy
13.1 We will collect and use your personal data only as necessary to manage enquiries, process bookings, provide services, and handle payments and administration.
13.2 We will take reasonable steps to keep your personal information secure and will not sell your details to third parties. We may share information with trusted partners and service providers only where necessary to perform the services or meet legal obligations.
14. Amendments to These Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
14.2 Updated terms will be made available on request or through our usual information channels. Continued use of our services after changes have been published will constitute acceptance of the updated terms.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of the services and supersede any prior discussions, correspondence, or understandings.
By making a booking with Man with Van Berrylands, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
