Privacy Policy
Man with Van Berrylands Privacy Policy
This Privacy Policy explains how Man with Van Berrylands collects, uses, stores and protects personal data relating to its customers and potential customers. It also explains your rights under UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Berrylands customers, and to individuals who make enquiries about our services, within the Berrylands area and surrounding locations where we operate.
Who we are and scope of this policy
Man with Van Berrylands provides transport and removal services to residential and business customers. In the course of offering and delivering these services we may collect and process personal data about you. We act as a data controller when we decide what personal data we collect and how it is used for our own business purposes.
This Privacy Policy covers personal data processed when you contact us, request a quotation, make a booking, use our services, visit our website, or otherwise interact with us as a customer or potential customer in the Berrylands area.
Types of personal data we collect
We may collect and process the following categories of personal data:
Identification and contact details such as your name, address, collection and delivery addresses, telephone numbers and other contact details you choose to provide when you contact us or make a booking.
Service and booking information such as details of the service requested, property access details relevant to the move, dates and times of bookings, special instructions and related notes.
Communication records such as details you provide when you contact us by phone, through online forms or other communication methods, including the content of messages and our responses.
Payment and transaction information such as records of payments made, payment method used and billing details. We do not store full payment card details if payment is processed through a third party provider.
Technical information where our website is used, such as IP address, device and browser type, and basic usage data, where this is collected to operate and secure our website.
How we collect your data
We collect personal data directly from you when you request a quote, make a booking, use our services, communicate with us or provide feedback. This may occur by telephone, through our website contact forms or bookings, or in person.
We may also receive limited personal data from third parties where this is necessary to provide our services. For example, another person may provide your details when they arrange a service on your behalf, or a business customer may give us contact details for their staff members for access and coordination purposes.
Lawful basis for processing your data
We process your personal data only when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Contract. We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, managing bookings, delivering our removal and transport services, processing payments and communicating with you about your booking.
Legal obligation. We may process personal data where necessary to comply with legal obligations, such as record keeping, tax and accounting requirements, and responding to lawful requests from authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, handling enquiries and complaints, preventing fraud and protecting our business and customers.
Consent. In some limited situations we may rely on your consent to process certain personal data. Where we rely on consent, you have the right to withdraw it at any time, although this will not affect processing that has already taken place.
How we use your personal data
We use your personal data for the following purposes:
To provide quotations, arrange bookings and deliver our man and van services, including collection and delivery at specified addresses and on agreed dates and times.
To communicate with you about enquiries, bookings, changes to services, confirmation details and customer support.
To handle payments, billing and relevant accounting records in connection with services you purchase.
To manage our business operations, including scheduling jobs, fleet and staff planning, and maintaining appropriate records of services provided.
To improve our services, including monitoring service quality, training staff and reviewing feedback where you choose to provide it.
To protect our rights, property and safety, and those of our staff, customers and the public, including the prevention and detection of fraud or misuse of our services.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary to provide our services or operate our business, always in accordance with data protection law.
Service providers. We may use external companies to provide certain services on our behalf, such as IT and website hosting, payment processing, secure data storage and customer management tools. These organisations act as data processors and may only process your personal data according to our instructions and for the purposes we specify.
Professional advisers. We may share personal data with professional advisers, such as accountants or legal advisers, where this is necessary for the services they provide to us.
Authorities and legal obligations. We may disclose personal data where required to do so by law, or where disclosure is necessary to establish, exercise or defend legal claims, or to cooperate with law enforcement or regulatory authorities.
Where we use data processors, we put in place appropriate contracts and safeguards to ensure that your personal data is protected and handled in accordance with this Privacy Policy and applicable law.
International transfers
Our primary operations are based in the United Kingdom and we aim to keep personal data within the UK or European Economic Area wherever possible. If we use a service provider that processes personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data.
Data retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In practice, this means we typically retain booking and transaction records for a period required by tax and accounting rules. Correspondence and service records may be retained for a reasonable period to handle any queries or disputes arising from the services provided. When personal data is no longer required, we will delete it or anonymise it so that you can no longer be identified.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and service providers who have a business need to know it, using secure systems for storing data where possible, and training staff on their data protection responsibilities.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected, or where you have successfully objected to processing.
Object to the processing of your personal data where we rely on legitimate interests and you consider your rights and interests override our reasons for processing.
Request restriction of processing of your personal data in certain circumstances, such as while we verify its accuracy or consider an objection you have raised.
Request the transfer of your personal data to you or another organisation in a structured, commonly used and machine readable format, where processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdraw it.
If you wish to exercise any of these rights, please contact us using the contact methods you normally use for our services. We may need to verify your identity before responding to your request and we will respond within the time limits set by data protection law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updated version will apply from the date it is published. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.
