Terms and Conditions for Man With Van Berrylands
These Terms and Conditions set out the basis on which Man With Van Berrylands provides domestic and commercial transport, removals, collection, delivery, and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, the customer agrees to these terms. Please read them carefully before placing an order. For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business requesting the service.
These conditions are intended to create a clear and fair agreement for both parties. They apply to all moving, lifting, loading, unloading, transport, and ancillary services, whether carried out as part of a one-off move or a series of scheduled jobs. They also apply to any additional agreed work such as dismantling, reassembly, carrying items up or down stairs, waiting time, or the provision of extra manpower. If any special arrangements have been discussed verbally or in writing, they will apply only where they do not conflict with these terms.
The customer is responsible for ensuring that all information provided during the booking process is accurate and complete. This includes the collection address, delivery address, access details, inventory or item descriptions, parking restrictions, floor levels, lift availability, and any item that is unusually heavy, fragile, hazardous, or valuable. Any failure to disclose relevant details may affect the quotation, timing, equipment required, and overall service performance.
Bookings are normally accepted subject to availability and confirmation of key service details. A booking is not guaranteed until it has been accepted by us and, where required, any deposit or prepayment has been received. We may ask for photographs, measurements, or an item list in order to assess the job properly. If the information later proves incomplete or inaccurate, we reserve the right to revise the quotation, amend the vehicle size, add labour, or decline to continue if the service becomes unsafe or impractical.
The booking process may be completed by phone, email, messaging, or any other method we choose to accept. Once confirmed, the booking will normally include the date, estimated arrival window, service scope, and agreed price basis. Where the customer requests a same-day or urgent man and van service, we will make reasonable efforts to accommodate the request, but timing may depend on traffic, earlier jobs, weather, or operational constraints. Any estimated time of arrival is approximate and should not be treated as a guaranteed appointment unless expressly stated.
We may refuse or cancel a booking if we believe the job presents an unacceptable risk, exceeds the agreed scope, involves prohibited waste, or requires equipment or manpower not previously arranged. If a customer behaves abusively, threatens staff, refuses to cooperate, or prevents safe working conditions, we may suspend the job immediately. In such cases, all reasonable charges already incurred may remain payable.
Prices are based on the information supplied by the customer and may be quoted as a fixed rate, an hourly rate, or a combination of both. Any quotation is valid for the period stated at the time it is issued, or, if no period is stated, for a reasonable time only. Quotes may exclude congestion, parking charges, tolls, ferry fees, congestion-zone charges, waiting time, additional labour, long carries, or services not expressly included. If the scope changes on the day, the price may need to be adjusted accordingly.
Payment terms will be confirmed at or before the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the work. We may require a deposit to secure the booking, especially for larger moves, busy periods, or jobs requiring advance planning. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability and confirmation. If payment is made by bank transfer, funds must clear in full within the specified timeframe. Any failed, reversed, or disputed payment may result in recovery action and additional administrative charges where permitted by law.
The customer must ensure that there is a person present at both collection and delivery points unless we have agreed otherwise in writing. If no one is available to provide access, instructions, or final approval, we may wait for a reasonable period and charge for delay. Where the service includes assembly, disassembly, or placement of items, it remains the customer’s responsibility to ensure that the destination is suitable, that items fit through access points, and that walls, floors, and surfaces are protected if required.
Cancellations must be made as soon as possible. If you cancel well in advance, we may refund any deposit in full or in part depending on the notice given and any costs already incurred. If the booking is cancelled with short notice, or if our team arrives and cannot complete the work because access is unavailable, the customer may be charged a cancellation fee or a call-out fee. The exact amount may depend on the timing of the cancellation, distance travelled, staff allocated, and any third-party costs already committed.
If the customer wishes to reschedule, we will try to accommodate the new date subject to availability. Rescheduling is not guaranteed and may require a revised quote if rates, labour, or vehicle requirements have changed. We reserve the right to cancel or postpone a booking due to circumstances beyond our control, including severe weather, traffic disruption, mechanical breakdown, road closures, illness, or other events that make the service unsafe or impossible. In such circumstances, our liability is limited to refunding any prepaid amount for the affected service, unless otherwise required by law.
During the job, the customer must ensure that the property is ready for loading or unloading and that any third-party permissions have been secured where necessary. This includes parking arrangements, building access approvals, lift reservations, estate permits, and any local restrictions that could affect the move. We may decline to carry out work if the environment is unsafe, if access is blocked, or if the items differ materially from the description originally supplied. Additional waiting time, repeat visits, or extra handling may be chargeable.
Our liability is limited to losses that are a foreseeable result of our negligence or breach of contract. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We will exercise reasonable care and skill when handling items, but the customer accepts that moving services involve practical risks, especially with bulky, awkward, antique, fragile, or improperly packed items.
We are not responsible for pre-existing damage, hidden defects, weak packaging, unsecured lids, unsuitable assembly, or deterioration caused by ordinary handling within the scope of a normal move. Items should be properly packed and labelled by the customer unless packing has been expressly agreed as part of the service. We do not accept liability for the loss of cash, jewellery, documents, firearms, controlled substances, perishables, or any item that the customer should reasonably have retained in personal custody unless we have agreed in writing to carry such goods.
Where we handle goods that are especially valuable, the customer must tell us in advance and may need to arrange separate insurance cover. Standard service prices generally do not include specialist insurance for high-value goods, and any additional cover must be agreed before the job starts. If the customer does not provide sufficient information about item value, fragility, or special handling needs, our responsibility may be reduced to the extent permitted by law. The customer should also inspect items promptly after delivery and notify us of any concern within a reasonable time.
All rubbish, unwanted items, and household or commercial waste must be described accurately when the booking is made. We only handle waste collections, disposal, or disposal-related transport in compliance with applicable UK waste regulations. The customer must not ask us to remove hazardous waste, asbestos, clinical waste, chemicals, gas cylinders, oils, batteries, electrical waste requiring specialist treatment, or any material that is prohibited or restricted without prior written agreement and legal compliance.
Under the relevant waste duty of care rules, the customer remains responsible for ensuring that waste is transferred only to authorised handlers and that all information given is accurate. Where we provide a waste removal or clearance service, we may request details of the waste type, approximate volume, and source. If we suspect that the material is improperly described, contaminated, or illegal to transport, we may refuse collection or separate the load at the customer’s cost. Fly-tipping, unlawful disposal, or concealment of controlled waste is strictly prohibited.
Where waste transfer documentation, receipts, or proof of lawful disposal are required, we may provide such records in the format normally used for the service. The customer agrees not to include banned items in a general waste load unless we have agreed in advance and the arrangement complies with all legal obligations. Any additional disposal fees, recycling charges, landfill charges, or third-party processing fees may be passed on to the customer where they are directly linked to the service and were not already included in the quotation.
We may use subcontractors, additional drivers, or hired support staff to complete the service, provided the overall quality and scope remain substantially the same. This does not affect your statutory rights. We may also take reasonable steps to protect staff, vehicles, and property, including refusing to lift items that appear unsafe, using protective equipment, or rearranging the loading sequence. The customer must not interfere with safe operation, drive the vehicle, or direct the team in a way that creates risk.
If the move involves disassembly or reassembly, the customer accepts that some furniture and fixtures are not designed for repeated dismantling. We are not liable for damage caused by natural wear and tear, weak fittings, previous repairs, or manufacturer defects. We also cannot guarantee that every item will fit through the destination property without inconvenience, modification, or alternative placement. Where an item does not fit, we may leave it in a suitable safe location if agreed, but we are not required to carry out alterations to the property.
The customer is responsible for protecting floors, walls, doors, and fixtures at both collection and delivery points unless we have expressly agreed to provide protective materials. While we will take reasonable care, normal scuffs, minor marks, or surface contact can occur during a physical moving service. For particularly delicate premises, the customer should arrange appropriate protection in advance. If specialist protection is required and not supplied, we may proceed only if the customer accepts the associated risk in writing or by recorded confirmation.
If an item is too heavy, too large, unsafe, or not reasonably capable of being moved with the resources agreed, we may decline to handle it or may request additional labour or equipment. The customer must disclose any pianos, safes, large appliances, gym equipment, awkward garden items, or similarly challenging goods before the service begins. Failure to disclose such items may lead to delay, extra charges, or cancellation of the job. We will not be liable for losses resulting from incomplete disclosure, incorrect measurements, or access issues that should reasonably have been anticipated.
These Man With Van Berrylands terms do not affect rights that cannot be excluded under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other mandatory consumer protection law. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue in full force. Any waiver of a right in one instance does not mean that the same right is waived in future.
We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a later version is agreed in writing. Continued use of the service after changes are published will be treated as acceptance of the updated terms for future bookings. If there is any inconsistency between a written quote and these terms, the written quote will take precedence only for the specific point it expressly covers.
These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, including quotations, bookings, payments, cancellations, liability, or waste handling, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The parties agree to try to resolve issues informally and promptly before starting formal proceedings, and to act reasonably in considering any request for clarification, adjustment, or settlement.
In summary, by booking a van moving service, man and van hire, or related transport and clearance work, the customer accepts these terms and confirms that the information supplied is true and complete. The purpose of these conditions is to create a straightforward, lawful, and professional framework for service delivery, payment, and risk allocation. If the customer does not agree with any part of these terms, they should not proceed with the booking.
We aim to provide a reliable moving service terms framework that is clear on expectations, fair in operation, and practical in everyday use. The customer’s cooperation is essential to efficient work, safe handling, and accurate pricing. When both parties provide correct information and reasonable notice, the service can proceed smoothly and in line with the agreed plan.